Shipping policy
At Diffuze, we aim to deliver your favourite fragrances as quickly and safely as possible across the UAE and internationally.
Delivery Timeframe
All orders are delivered within 48 hours of purchase. Weekend orders may take slightly longer depending on order volume and product availability.
Shipping Fees — UAE
- All cities across the UAE: AED 30
- Western Region (Al Dhafra, Ruwais, Liwa, Madinat Zayed, and surrounding areas): AED 45
Shipping fees are applied at checkout based on your delivery location.
International Shipping
We ship internationally! To place an international order, please contact us directly via WhatsApp at +971 56 255 9259.
International shipping charges vary depending on the destination country and the weight of the package. Our team will provide you with an exact shipping quote before confirming your order. International orders typically arrive within 6 days of dispatch.
Order Tracking
You can track your order at any time by contacting us via WhatsApp at +971 56 255 9259 and our team will provide you with an update on your shipment.
Delivery Areas — UAE
We deliver across all Emirates including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
Failed Deliveries
If a delivery attempt is unsuccessful due to an incorrect address or unavailability, our team will contact you via WhatsApp to arrange redelivery.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery via WhatsApp at +971 56 255 9259 or email at contact@diffuze.ae and we will resolve it immediately.